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Greg James

Greg James

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‘Smile’ and bear it: operational resilience and the Co-operative Bank

[fa icon='calendar'] 16-Jul-2020 16:17:24 / by Greg James posted in Cybersecurity

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In this blog, Simon Whittaker and Greg James discusses the recent outages faced by Smile, an online banking service offered by the Co-operative Bank.

 

The Co-operative Bank has been no stranger to operational issues affecting its app and web services over the past few years and, yet again, it has suffered issues. The recent outages, with the accompanying customer impact, illustrates common issues and why the regulators are emphasising the importance of building operational resilience in financial services. 

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Meeting the InfoSec demands of PSD2 and GDPR

[fa icon='calendar'] 31-Jan-2018 10:00:00 / by Greg James posted in PSD2, Cybersecurity

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