fscom Client Survey 2019

Can we ask for 2 minutes of your time? Your opinion is very important to us and your feedback of your experience with fscom will help us understand where we can improve our current service and where we can add value.

The survey will take no longer than 2 minutes and we would like to personally thank you in advance for taking the time to complete this survey.

	5 (Excellent)	4 (Good)	3 (Average)	2 (Poor)	1 (Very Poor)
Understanding of your specific requirements	Understanding of your specific requirements 5 (Excellent)	Understanding of your specific requirements 4 (Good)	Understanding of your specific requirements 3 (Average)	Understanding of your specific requirements 2 (Poor)	Understanding of your specific requirements 1 (Very Poor)
Knowledge of industry/technical area	Knowledge of industry/technical area 5 (Excellent)	Knowledge of industry/technical area 4 (Good)	Knowledge of industry/technical area 3 (Average)	Knowledge of industry/technical area 2 (Poor)	Knowledge of industry/technical area 1 (Very Poor)
Professionalism	Professionalism 5 (Excellent)	Professionalism 4 (Good)	Professionalism 3 (Average)	Professionalism 2 (Poor)	Professionalism 1 (Very Poor)
Personable approach and liaison with stakeholders	Personable approach and liaison with stakeholders 5 (Excellent)	Personable approach and liaison with stakeholders 4 (Good)	Personable approach and liaison with stakeholders 3 (Average)	Personable approach and liaison with stakeholders 2 (Poor)	Personable approach and liaison with stakeholders 1 (Very Poor)
Open and timely communication	Open and timely communication 5 (Excellent)	Open and timely communication 4 (Good)	Open and timely communication 3 (Average)	Open and timely communication 2 (Poor)	Open and timely communication 1 (Very Poor)
Ability to manage the project	Ability to manage the project 5 (Excellent)	Ability to manage the project 4 (Good)	Ability to manage the project 3 (Average)	Ability to manage the project 2 (Poor)	Ability to manage the project 1 (Very Poor)

5 (Excellent)

4 (Good)

3 (Average)

2 (Poor)

1 (Very Poor)

Understanding of your specific requirements

Understanding of your specific requirements 5 (Excellent)

Understanding of your specific requirements 4 (Good)

Understanding of your specific requirements 3 (Average)

Understanding of your specific requirements 2 (Poor)

Understanding of your specific requirements 1 (Very Poor)

Knowledge of industry/technical area

Knowledge of industry/technical area 5 (Excellent)

Knowledge of industry/technical area 4 (Good)

Knowledge of industry/technical area 3 (Average)

Knowledge of industry/technical area 2 (Poor)

Knowledge of industry/technical area 1 (Very Poor)

Professionalism

Professionalism 5 (Excellent)

Professionalism 4 (Good)

Professionalism 3 (Average)

Professionalism 2 (Poor)

Professionalism 1 (Very Poor)

Personable approach and liaison with stakeholders

Personable approach and liaison with stakeholders 5 (Excellent)

Personable approach and liaison with stakeholders 4 (Good)

Personable approach and liaison with stakeholders 3 (Average)

Personable approach and liaison with stakeholders 2 (Poor)

Personable approach and liaison with stakeholders 1 (Very Poor)

Open and timely communication

Open and timely communication 5 (Excellent)

Open and timely communication 4 (Good)

Open and timely communication 3 (Average)

Open and timely communication 2 (Poor)

Open and timely communication 1 (Very Poor)

Ability to manage the project

Ability to manage the project 5 (Excellent)

Ability to manage the project 4 (Good)

Ability to manage the project 3 (Average)

Ability to manage the project 2 (Poor)

Ability to manage the project 1 (Very Poor)

	Yes, I have used in the past	Maybe, I would consider using in the future	No, I would never use
Regulatory Applications (FCA, PRA, Central Bank of Ireland, DNB)	Regulatory Applications (FCA, PRA, Central Bank of Ireland, DNB) Yes, I have used in the past	Regulatory Applications (FCA, PRA, Central Bank of Ireland, DNB) Maybe, I would consider using in the future	Regulatory Applications (FCA, PRA, Central Bank of Ireland, DNB) No, I would never use
Payments Compliance Audit	Payments Compliance Audit Yes, I have used in the past	Payments Compliance Audit Maybe, I would consider using in the future	Payments Compliance Audit No, I would never use
Financial crime compliance audit (including AML/CTF)	Financial crime compliance audit (including AML/CTF) Yes, I have used in the past	Financial crime compliance audit (including AML/CTF) Maybe, I would consider using in the future	Financial crime compliance audit (including AML/CTF) No, I would never use
IT and information security/cybersecurity compliance audit	IT and information security/cybersecurity compliance audit Yes, I have used in the past	IT and information security/cybersecurity compliance audit Maybe, I would consider using in the future	IT and information security/cybersecurity compliance audit No, I would never use
GDPR/ISO 27001	GDPR/ISO 27001 Yes, I have used in the past	GDPR/ISO 27001 Maybe, I would consider using in the future	GDPR/ISO 27001 No, I would never use
Regulatory Advisory	Regulatory Advisory Yes, I have used in the past	Regulatory Advisory Maybe, I would consider using in the future	Regulatory Advisory No, I would never use
Regulatory Training	Regulatory Training Yes, I have used in the past	Regulatory Training Maybe, I would consider using in the future	Regulatory Training No, I would never use

Yes, I have used in the past

Maybe, I would consider using in the future

No, I would never use

Regulatory Applications (FCA, PRA, Central Bank of Ireland, DNB)

Regulatory Applications (FCA, PRA, Central Bank of Ireland, DNB) Yes, I have used in the past

Regulatory Applications (FCA, PRA, Central Bank of Ireland, DNB) Maybe, I would consider using in the future

Regulatory Applications (FCA, PRA, Central Bank of Ireland, DNB) No, I would never use

Payments Compliance Audit

Payments Compliance Audit Yes, I have used in the past

Payments Compliance Audit Maybe, I would consider using in the future

Payments Compliance Audit No, I would never use

Financial crime compliance audit (including AML/CTF)

Financial crime compliance audit (including AML/CTF) Yes, I have used in the past

Financial crime compliance audit (including AML/CTF) Maybe, I would consider using in the future

Financial crime compliance audit (including AML/CTF) No, I would never use

IT and information security/cybersecurity compliance audit

IT and information security/cybersecurity compliance audit Yes, I have used in the past

IT and information security/cybersecurity compliance audit Maybe, I would consider using in the future

IT and information security/cybersecurity compliance audit No, I would never use

GDPR/ISO 27001

GDPR/ISO 27001 Yes, I have used in the past

GDPR/ISO 27001 Maybe, I would consider using in the future

GDPR/ISO 27001 No, I would never use

Regulatory Advisory

Regulatory Advisory Yes, I have used in the past

Regulatory Advisory Maybe, I would consider using in the future

Regulatory Advisory No, I would never use

Regulatory Training

Regulatory Training Yes, I have used in the past

Regulatory Training Maybe, I would consider using in the future

Regulatory Training No, I would never use

fscom Client Survey 2019

How Was Your Experience with fscom?

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* 1. Company name

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* 2. Would you agree that your project was well scoped with accurate time/costs and appropriate resource

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* 3. How would you rate the project team on the following skills?

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* 4. How likely is it that you would recommend fscom to a friend or colleague?

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* 5. Why would you recommend fscom?

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* 6. What changes would fscom have to make for you to give it an even higher rating?

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* 7. Which of the following services have you used in fscom?

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* 8. Subject to your final approval, may we use your project as a case study in our marketing?

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* 9. Subject to your final approval, would you be happy for us to use your comments as a testimonial?