Vulnerable Customers

Vulnerable Customer Training

Protecting vulnerable customers is a key focus for the FCA..

Published guidance outlines the regulator’s expectations on how firms should treat vulnerable customers fairly.

Webinar

Webinar Title

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed pretium, enim sed porta porta.

Who is a vulnerable customer?

A vulnerable customer is someone who, due to their personal circumstances, is especially susceptible to harm – particularly when a firm is not acting with appropriate levels of care.

Who do the requirements apply to?

The guidance applies to all firms to whom the Principles for Businesses apply. It is ‘just guidance’ but the Principles for Businesses apply to nearly all solo regulated firms, including (as of 2019) payment and e-money institutions. 

What are firms expected to do?

All firms are expected to understand the needs of vulnerable customers and make any changes required to meet the standards set by the regulator’s existing Principles for Businesses (Principles). 

Firms are expected to have in place robust policies, controls and training mechanisms to identify, assess, manage and interact with vulnerable customers.

How can we help?

We have partnered with subject matter experts who have extensive experience in supporting firms in identifying and supporting vulnerable consumers. We are working with firms in the form of a series of training workshops to perform a gap analysis and have a roadmap in place to implement a plan of action for firms to ensure they have the correct policies, procedures and training in place that ensure they are correctly identifying vulnerable customers and dealing with them fairly.

Book your free consultation

    fscom needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.

    Subtitle

    Subtitle

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse vel metus faucibus, rhoncus sem vel, vestibulum velit. Integer feugiat semper dignissim.

    Why choose fscom?

    Practice Lead

    Greg Maine

    Greg James

    Senior Manager

    Lorem ipsum dolor sit amet, consectetur adipiscing vel metus faucibus elit.

    Curabitur sollicitudin lacus in odio maximus volutpat. Aenean id ante nunc.

    Explore our other services

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec vulputate nibh sit amet lectus pellentesque rhoncus. Sed vulputate ligula at tincidunt facilisis.

    A few of our clients

    Get started today

    You can watch our recent webinar with subject matter expert Adrian Golifer on demand here or get in touch with us today to discuss how we can help.

      fscom needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.